Russo’s Terms and Conditions

Any claim by you that any footwear is defective or not of satisfactory quality, must be notified to us by telephone, e-mail or letter within 14 days from the date of delivery. If you do not notify us accordingly, we shall have no liability for such failure or defect.

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions.

If you make a valid claim we shall replace the ordered goods in question free of charge or, at our sole discretion, refund in full the payment made in respect of such goods. Such replacement or refund is conditional upon the ordered goods in question having been returned to us.

Please ensure your footwear is a correct fit and is comfortable before wearing outside. We are unable to offer refunds or exchanges on footwear that does not fit or caused discomfort unless in an unworn/unused condition.

It is our company policy to offer repairs if appropriate.

Delivery/Returns for online purchases

Russo delivers goods by royal mail sent by recorded delivery, free of charge to UK residents only, outside UK the necessary postage will be charged.

A signature will be required so ensure you choose the correct delivery address i.e. Home, work. You can track your delivery with the tracking number we provide.

We will endeavour to dispatch within 2 working days of receiving your full payment.

Returns Policy

PLEASE INFORM US VIA EMAIL FIRST.

Items must be returned within 14 days of delivery and with proof of purchase received with your item.

Returns are accepted for an exchange or full refund providing the goods are returned within the said period and are in the condition as to which they were sent.

Please return recorded delivery at your own cost.

Refunds will be made to the card/pay pal method you used within 3 working days after receipt of said goods and subject to being in an unworn/unused condition.

Please post to:

Russo
41 High Street
Uppermill
Oldham
Lancashire
OL3 6HS

We regret that postage cannot be refunded.